Home | Textbooks | Login | Membership | Testimonials | Customer Service | Contact Us

 

Frequently Asked Questions

Security & Your Personal Information
  How can I be sure HWproblems.com is secure?
  Will HWproblems.com sell or give my email address to anyone?
   
Billing and Payment
  Can I pay by check or money order?
  May I electronicly transfer my payment from my bank?
  Will my payment be deducted at the end of the month or on the date I signed up?
   
General
  Can I view a list of currently posted solutions for my book?
  May I cancel my membership at anytime?
  May I request a problem to be posted and how many requests may I submitt?
  Will you email me if my request is posted?
  How long does it take for a request to be posted?
  Will all the solutions I request be posted?
  Do you have all the problems in my book posted?
  I forgot my password please help?
  How do I cancel my membership?
   
Security & Your Personal Information
 
How can I be sure HWproblems.com is secure?
  To ensure the security of HWproblems.com we employ the services of paypal.com and squaretrade.com. Our billing service paypal.com collects our members payment information for processing. We choose paypal because they service over 25 million accounts around world and are the top payment method used at ebay.com. To ensure our site is secure we hired squaretrade.com to scan HWproblems.com requarley for the latest vulnerabilities. We must met their standards in order to display their safe shopping logo. Even though these services cost HWproblems added operational cost we believe this is money well spent to ensure our members get the best possible protection.
 
Will HWproblems.com sell or give my email address to anyone?
  No! We don't sell or give anyone your personal information. We will never release any information that can be used to identify you including your email address or name.
   
Billing and Payment
 
Can I pay by check or money order?
  To aviod any delays in the activation of your membership we suggest processing your payment though our billing service Paypal.com. You may have your payment directly withdrawn from you bank or pay with a credit card. To pay by money order or mail-in check please email customer service at service@hwproblems.com for more information.
 
My I electronically transfer my payment from my bank?
  Yes through our billing service paypal.com you can choose to have your payment directly withdrawn from your bank account. Some members prefer this option over payment by credit card.
 
Will my payment be deducted at the end of the month or on the date I signed up?
  Your payment will be automatically deducted each month on the date you signed up until you cancel your membership. However, if you sign up on the 31st your following payment will be ducted on the first of each month.
   
General
 
Can I view a list of currently posted solutions for my book?
  Yes, absolutly! To view the list of posted solutions for each book first select the book then click on the links that say "posting" or "complete list of currently posted solutions".
 
May I cancel my membership at anytime?
 

Yes, you may cancel your membership at anytime and Gold members will continue to have full access until the end of their billing cycle. Unlike our websites HWproblems believes if you paid for a full month you should have access for a full month.

 
May I request a problem to be posted?
  Yes, if you need a problem posted select the book and click on one of our request form links to submit your request. However, we suggest looking at the list of posted problems for a simular problem for immediate help.
 
Will you email me if my request is posted?
  Yes, we will send an email to the address given on the request form.
 
How long does it take for a request to be posted?
  If your request is selected we try to post the problem close to the date given on the request form. However, we suggest reviewing the complete list of posted problems to see if our Gold plan is best for you.
 
Will all the solutions I request be posted?
  A requested problem is selected for posting based on the number of requests we receive. We try to post as many request as possible however, some request are not selected for the following reasons. The request is submitted to late leaving us with insufficent time to process the request. Not enough Gold members requested the problem and we have posted a simular problem already.
 
Do you have all the problems in my book posted?
 

No, we don't have all the problems posted. However, we are confident that the most assigned homework problems are posted. When selecting which problems to post we select the ones that are accessed and requested the most.

 
I forgot my password please help?
  We have the solution, click here, enter your email address and click the button.
 
 
How do I cancel my membership?
  Click here, you will be asked to login if you haven't already.
   
 

Terms and Conditions | Privacy Statement
Copyright © 2000-2005 hwproblems.com. All rights reserved.