Privacy Statement
About HWproblems.com Privacy Policy
Latest revision: 11/11/2002
HWproblems.com has created this privacy statement in order to demonstrate our firm commitment to the privacy of our visitors and members. This statement covers the privacy policy of HWproblems.com only. If you link from HWproblems.com to another site this statement does not cover how your information is collected, what kind of information is collected or how other site(s) use your personal information. By using HWproblems.com you consent to data practices described in this statement.
At the time of this revision we are not using ad servers or ad networks. However, we plan to use these services soon, so we included some general information in this policy update. Please reread our privacy policy once ads appear for the latest revision.
Collection and use of your personal information
When a visitor joins one of our membership plans we collect personal information including e-mail address, name, username, and password. We also ask for the name of the school you attend, and the city and state where the school is located. At times we may ask visitors and members to fill out a survey, refer to section "Information collected on surveys". We donít ask our visitors or members to give us any other personal information like mailing address, phone number, or credit card number. However, when a visitor joins a fee based membership plan or service, our billing agent does require personal information needed to collect payment, refer to section "Information collected by billing agent".
We use e-mail addresses to respond to requests, customer service issues, promotions and membership status. The information is also used to communicate with you regarding your membership plan and to send periodic newsletters that are considered essential to the operation of our service. The non-personal information is used to compile general demographic statistics which maybe shared with advertisers.
We donít sell or give away your e-mail address or any other information that could be used to identify you without your consent.
Information collected on surveys
We donít require you to fill out any of our surveys, however, to improve our service we may ask you for feedback in the form of a survey. The information we ask for and collect changes on each survey depending on service we are considering to improve, add, or delete from our site. We may also ask you to fill out a survey designed to improve advertisements, for example, your age, sex, year in college. This information may be shared with advertisers in a general statistical data sheet, for example, percent of male visitors.
We donít sell or give away your e-mail address or any other information that could be used to identify you without your consent.
Information collected by billing agent
Services that require payment are handled by a billing agent. The billing agent collects your personal information needed to process your payment. Please read the privacy statement of the billing agent you choose. From the billing agent we receive information that tells us your payment was approved in the form of coded numbers. Depending on the billing agent we can receive some personal information you supplied during payment. We never receive you credit card number, expiration date, card id number, or banking account number. To learn more read the privacy statement of the billing agent you choose before supplying any personal information.
Computer Tracking and Cookies
Our site is not set up to track, collect or distribute personal information not entered by visitors.  Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes to provide better services to the visitor and may also be provided to others in the form of statistics that contain no personal information used to identify the visitor or member.
What is a cookie? A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive as a text file. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you will not be able to fully experience the interactive features of HWproblems.com and other web sites you visit.
Hwproblems.com uses cookies so we can tell if a visitor is logged in from a computer used to visit our site previously. No personal information is collected by or stored in a cookie. Our cookies do not generate personal information, do not read personal information from your machine. The cookies are simply a number that we decode to tell us if you are logged in and your membership plan. We require you to enable your browser cookies to utilize our services and to provide easier site navigation and access to member only areas.
Notification of Changes
No changes we make to our privacy policy will result in your personal information being given to or sold to anyone other then stated at the time you supplied it without your consent. This statement may be revised over time as new features are added to our Web site. We will post those changes prominently so that you will always know how we might use information, and whether we will disclose it to anyone. Please check our privacy statement regularly for revisions. We will not notify you when changes are made unless we need you consent to make the change.
Security
If you believe your credit card or bank account was used without your consent for payment to our site, please e-mail us at service@hwproblems.com immediately and contact the billing agent that processed the charge. Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our site uses Secure Sockets Layer (SSL) encryption. SSL works with both Netscape and Internet Explorer browsers to encrypt and protect your personal information as it is transmitted to our site.